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Chargebacks and Retrievals

The FDIS Chargeback and Retrieval Department defends its merchants’ rights by making sure that the MasterCard or Visa dispute resolution guidelines have been met when the cardholder-issuing banks send us transaction receipt requests and contested transactions.

The Chargeback and Retrieval Department protects our merchants and reaches favorable resolutions for them. To achieve this, the department reviews the merchant's responses to transaction requests and contested transactions for completeness and proper documentation.

Card Processing	Check Acceptance	TeleCharge	FDIS Merchant Club
Purchasing Cards	Fraud Protection	Loss Prevention	Chargebacks and Retrievals

FDIS does not charge for retrieval requests like most processors.

To help reduce your chargebacks, FDIS Loud recommends checking My Merchant Office on a daily basis. This is your first defense in fighting chargebacks. The sooner your reply, the better your chances of reversing the chargeback.

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FDIS Loud is an Independent Agent Office of Cardservice International
The First Data Independent Sales Agent Program is operated by Cardservice International, Inc. Cardservice International, doing business as First Data Independent Sales (FDIS), is a registered ISO/MSP for Wells Fargo Bank, NA, Walnut Creek, CA an FDIC insured bank.
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