POS Help Desk

FDIS merchants can always rely on representatives from the POS Help Desk to answer questions about their point-of-sale (POS) processing equipment, 24 hours a day, 7 days a week, in more than 140 languages and dialects.

New FDIS merchants can call the Help Desk for training instructions and assistance to operate their POS processing equipment, and all merchants can call when they need a terminal downloaded with a processing application.

When merchants encounter a terminal challenge, the Help Desk troubleshoots the issue and, in most instances, can fix it over the telephone. If necessary, the POS representative sends replacement equipment the same day.

Customer Service

My Merchant Office

POS Help Desk

First Data Global Gateway

Interactive Voice Unit Response